Joy-Ann Blossom
Joy-Ann Blossom Pty Ltd ("we", "us", "our") is committed to protecting your privacy and to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use and disclose personal information, how you can access or correct it, and how you can make a complaint.
Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym. In most cases, however, we will need your contact details in order to respond to an enquiry or provide the information you have requested.
The personal information we collect
The personal information we collect depends on your dealings with us. It may include:
- your name and contact details, such as your email address, phone number and postal address;
- the information you provide when you contact us or submit an enquiry, including the contents of your message and the project or property you are interested in;
- information relevant to a property enquiry, purchase or sale; and
- technical information about your use of our website (see Cookies and website analytics below).
We do not generally collect sensitive information. If we need to, we will seek your consent first, unless the law allows otherwise.
How we collect personal information
We usually collect personal information directly from you — for example, when you complete an enquiry or contact form on our website, correspond with us, or deal with us about a project or property. In some cases we may collect information from third parties, such as real estate agents, referrers or publicly available sources, where it is reasonable to do so.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information to:
- respond to your enquiries and provide the information or services you request;
- manage property developments, sales and related transactions;
- maintain and improve our website, projects and services;
- communicate with you, including about projects that may interest you (see Direct marketing below); and
- meet our legal and regulatory obligations.
We will only use or disclose your personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, or as otherwise permitted or required by law.
Disclosure of personal information
We may disclose personal information to third parties who help us run our business, including IT and website providers, marketing and communications providers, professional advisers, and contractors or partners involved in our projects. We may also disclose personal information where required or authorised by law.
Overseas disclosure
Some of our service providers — including website hosting and technology providers — may store or process personal information outside Australia, including in countries such as the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Security of personal information
We take reasonable steps, including appropriate technical and organisational measures, to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and website analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can disable cookies through your browser settings, although some parts of the site may not work as intended. We may use analytics tools that collect information about your use of the site in a way that does not usually identify you.
Direct marketing
From time to time we may use your contact details to send you information about our projects or services. You can opt out of these communications at any time by using the unsubscribe option in the message or by contacting us. We do not sell personal information.
Accessing and correcting your personal information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the contact form on our website. We will respond within a reasonable period. In some circumstances we may decline a request as permitted by law, in which case we will explain why.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us through the contact form on our website, setting out the details of your concern. We will acknowledge your complaint, investigate it, and respond within a reasonable period.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, and the date below indicates when it was last updated.
Contact us
If you have any questions about this policy or how we handle your personal information, please get in touch using the contact form on our website.
Last updated 15 June 2026